Key Responsibilities

• Attending weekly toolbox meetings with staff and contractors to share and keep abreast of company safety requirements.
• Reporting of near misses and incidents via company platforms to keep the personnel, the environment and the workplace safe.
• Conducting scheduled facility inspections to monitor and improve safety standards.
• Implementing Quality Management Systems (QMS), Environmental Management Systems (EMS) and Safety requirements.
• Liaising with Sales Team on order confirmation and own collection truck availability.
• Liaising with Customer Service Team on order releases for timely processing of customer requirements.
• Liaising with Distribution Team on delivery truck schedules for timely availability of trucks.
• Receiving, consolidating and communicating orders accurately when fulfilling customer orders.
• Confirming customer/order collection party legitimacy through approved signatory records and Territory
• Manager confirmation to eliminate fraudsters.
• Recording all customer details on the customer register to be able to track orders up to delivery confirmation.
• Issuing loading orders to the warehouse team to carry out loadings.
• Accurately invoicing loaded quantities based on actual quantities loaded.
• Sending loaded export orders and truck details to the clearing and forwarding agent for export entry processing not later than 30 minutes after loading.
• Issuing released export entries to customers/drivers not later than 30 minutes upon receipt from the clearing and forwarding agent.
• Preparing, maintaining and sharing the daily sales and dispatch report.
• Receiving, recording, safekeeping and issuing security seals.
• Inducting new drivers/customers on how to register their orders, document processing, acknowledgement and return of delivery notes.

Requirements

• Bachelor’s degree in a business-related field.
• CPA (K) or ACCA qualification is an added advantage.
• At least two years’ experience in customer service/front office activities.
• Good numerical skills.
• Proficiency in SAP and Microsoft Office applications.
• Ability to work under pressure to meet deadlines.
• Strong attention to detail and accuracy.
• Customer service orientation.
• Strong communication and interpersonal skills.
• Planning and coordination skills.
• High level of integrity and accountability.
• Strong safety mindset and commitment to HSSEQ requirements.
• Ability to work effectively under pressure and meet deadlines.

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