Analyst, Application Support

Job Description To support and maintain the organisation’s software applications by providing technical support, troubleshooting issues, and assisting in the resolution of system-related problems. The role is responsible for monitoring application performance, stability, and security, supporting system upgrades and enhancements, and ensuring applications operate efficiently to meet business and operational requirements. Qualifications Type of Qualification: First Degree Field of Study: Information Technology/Computer Science/ Mathematics or related Experience Required 2-4 years Hands-on experience supporting enterprise-wide applications, preferably within banking, financial services, or a related industry. Experience in Banking Systems Operations (COB, deployments, health checks, support, troubleshooting). Knowledge and experience with data, application design, version control and integration services. Additional Information Behavioural Competencies: Adopting Practical Approaches Articulating Information Checking Things Documenting Facts Following Procedures Interpreting Data Taking Action Team Working Upholding Standards Technical Competencies: Application Support Business Analysis Environments and Perspectives Business Continuity and Disaster Recovery Planning Continuous Deployment Database Administration Project Management Stakeholder Management Testing (unit, regression, integration)