Job Description Responsibilities: Supervise daily housekeeping operations to ensure exceptional cleanliness and presentation standards across guest rooms and public areas. Assign duties to housekeeping staff, prepare room assignment sheets, and monitor staff productivity and performance. Inspect guest rooms, corridors, meeting rooms, and public areas to ensure compliance with 5-star hotel standards. Coordinate closely with Front Office and other departments to ensure smooth room status updates and guest service delivery. Oversee VIP room preparations, turndown services, and special guest requirements with attention to detail. Plan and schedule deep cleaning programs, carpet shampooing, upholstery care, window cleaning, and other periodic maintenance activities. Ensure meeting rooms and function spaces are properly cleaned and set up according to event requirements. Monitor housekeeping supplies, linen inventory, guest amenities, and par stock levels to ensure operational efficiency. Maintain effective key control procedures and ensure the security of guest rooms and hotel property. Handle guest complaints professionally and implement prompt service recovery measures to enhance guest satisfaction. Support the Executive Housekeeper in staff training, coaching, discipline, and enforcement of hotel policies and SOPs. Review housekeeping reports, guest feedback, and PMS updates to maintain service quality and operational accuracy. Coordinate with external service providers such as laundry, pest control, and maintenance vendors to ensure quality standards are met. Assist in preparing and controlling the departmental budget while monitoring housekeeping expenses and resource utilization. Ensure proper maintenance of housekeeping equipment and submit repair or replacement requests when necessary. Other responsibilities Co-ordinate with front office and sending room discrepancy lists. Select, staff, recruit, hire, and train qualified housekeeping candidates. Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills. Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.  May prepare reports concerning room occupancy, payroll expenses, and department expenses. Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and  ensure more efficient operation. Orient and familiarize new personnel with hotel facilities and operating hours. Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment. Oversee any guest communications from housekeeping. End Date: 22nd May 2026 go to method of application »