Assistant Fiber Technician

Responsible for supporting the installation, maintenance, testing, and repair of fibre optic networks and related telecommunications equipment. Requires a relevant qualification in telecommunications, fibre optics, electrical engineering, or a related field The role is based in Nairobi with duties performed on-site.

Qualifications

• Certificate/Diploma in Telecommunication, Fiber optics or related field.
• 1+ years of experience in a similar role.
• Basic understanding of fiber network concepts.
• Proficiency in fiber handling & maintenance.
• Strong problem-solving skills and technical expertise.

Key Responsibilities:

• Support lead technicians in fibre installation, maintenance and fault restoration.
• Assist with fibre preparation, splicing, testing and site activities.
• Installing and terminating fiber optic cables and other network equipment.
• Diagnose and resolve fibre network faults within agreed SLA.
• Ensure work is completed according to set technical and safety standards.
• Observing Health & Safety guidelines and ensuring quality assurance throughout the implementation and maintenance period.
• Work with Assistant technicians and submit job completion reports.
• Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers.
• Individuals will work as a team with other technicians and NOC personnel and report to field supervisors.
• Fiber link faulting and faults resolutions within the Service Level Agreement (SLA).
• Splicing fiber optics at various fiber distribution hubs, troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.
• Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service to the client.
• Any other duty that may be assigned from time to time.