Branch Administrator Kakamega Branch
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Job Ref. No: JLIL 437
Role Purpose
The role holder will be responsible for providing operational and administrative support to the Agency sales force, intermediaries, and customers, ensuring efficient end-to-end business processing and service delivery. The role supports new business acquisition, policy administration, underwriting coordination, customer onboarding, KYC management, policy servicing, and persistency initiatives. The position serves as a key liaison between agents, intermediaries, customers, and internal support functions, ensuring timely resolution of queries, accurate maintenance of customer records, compliance with regulatory requirements, and proactive follow-up of outstanding business. The role contributes to advisor productivity, intermediary satisfaction, customer experience, policy retention, business growth, and overall sales performance within the agency distribution channel.
Academic Background & Relevant Qualifications
- Bachelor’s degree in Insurance, Finance, Business or any other related course.
- Diploma in Insurance will be an added advantage.
- Minimum of 1–2 years' experience in customer service, insurance operations, policy administration, or a related role.
- Experience handling customer inquiries, complaints and policy servicing transactions.
- Exposure to underwriting support, pension administration, KYC management, or policy retention processes will be an added advantage.
- Experience working with insurance systems, customer databases, and operational reporting tools will be beneficial