Branch Manager - Town Office

About the Role

Reporting to the Regional Manager – Metropolitan, the role holder will be tasked to drive revenue growth in the targeted business, enhance visibility and presence in the Metropolis region, and create strong stakeholder value by overseeing efficient resource utilization and maintaining a customer-centric focus across the region.

Key Responsibilities

• Management of Intermediary relationships (broker, banks & independent agents), clients to deliver targeted premium outputs across all subsidiaries.
• Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives
• Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leaders’ meetings and seminars as they conduct Business promotions in liaison with PR staff
• Pipeline business management, quotation processing and transmitting them to the intermediaries & clients within set TATs.
• Enforcing of credit control compliance and debt management standard.
• Draw up and operationalize SLAs with intermediaries for differentiated service delivery and resolve all customer complaints/inquiries promptly and professionally.
• Adhere to inter-departmental service level standards in liaison with business leaders across all Group subsidiaries and support the daily branch operations, including sales processing, policy issuance, and claims handling.
• Renewal follow-up to achieve the renewal retention ratios
• Champion cross selling for corporate, retail business and support Opening up new markets and distribution channels including local check offs for Ordinary Life
• Identify and facilitate Branch staff Resourcing requirements including recruitment, appraisal, career development, succession and resource planning, in liaison with the People and culture department
• Coordinate all intermediary activities as they Monitor and provide market intelligence to help to identify potential for both business acquisition and strategic planning
• Recruit, train, and manage a high-performing sales team as well as grow their intermediary portfolio.
• Ensure compliance with all regulatory requirements.

Generic Duties

• Carry out performance appraisal, coaching and mentoring staff;
• Participate in planning and budgeting for the department.

Who We’re Looking For

Qualifications

• Bachelor’s Degree in a relevant field
• Relevant Professional Qualification
• Minimum of six (6) years’ relevant experience in a similar position, two (2) of which at supervisory level

Key competencies

•  Customer focussed and have strong business acumen
• Strong leadership skills to drive business performance
• Effective collaborator with excellent communication skills.
• Organized, detail-oriented, and able to work under tight timelines.
• Committed to professional growth and continuous learning.
• Effective stakeholder management and conflict management