Branch Operations Manager
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Responsibilities
- Carrying out opening duties by, heading team briefs and assigning employee their tasks for the day
- Supervising and manage staff at the branch level and ensure their performance targets are met
- Managing office operations such as rent payments, permits, petty cash and any other payment.
- Training and coach new staff so that they understand company products and services
- Overseeing and monitor the performance of staff portfolios
- Analyzing the market and advise on risks and how to mitigate them
- Assessing local market conditions and identify current and prospective opportunities
- Ensuring branch goals and targets are met
- Market the branch within the community to attract business
- Carry out closing duties by reconciling daily collections, disbursements and ensuring they are captured correctly on the system
- Travel across the area for business development.
Skills & Requirements
- Bachelor’s degree in business administration or any other business-related course
- Minimum of 2 years of experience in leadership specifically from a microfinance/ microcredit Industry
- Ability to manage multiple sales team and deliver results.
- Ability to work under pressure
- Strong leadership skills
- Proactive and good listener
- Good performance management skills
- Superior organizational and time management skills
- High Computer skills
- Good track records of delivering sales targets.