JOB SUMMARY: 

The Satellite Offices & Bancassurance Coordinator will support the Business Development Manager, Retail in executing Geminia Life’s expansion on the Agency distribution channel through the establishment of satellite offices in key growth markets in line with the Company’s Strategic Plan. The objective is to increase market penetration, enhance support to agents, and improve accessibility to customers and intermediaries.

KEY RESPONSIBILITIES: 

Satellite Offices Management

• Establishment and operationalization of satellite offices.
• Conduct market assessments and recommend suitable locations for expansion.
• Liaise with internal departments to facilitate office setup and support.
• Monitor performance of satellite offices and recommend improvement initiatives.
• Coordinate agent recruitment , onboarding, and engagement activities within the satellite office catchment areas.
• Provide administrative and operational support to agents.
• Prepare periodic reports on office performance and growth opportunities.
• Ensure compliance with company policies and regulatory requirements.

Bancassurance Support

• Provide operational support to the Bancassurance channel.
• Coordinate engagement activities with partner banks.
• Support training and product knowledge sessions for bank staff.
• Monitor business performance from bank partners and prepare reports.
• Assist in the implementation of Bancassurance campaigns and business development initiatives.
• Support relationship management and identify opportunities for business growth.

Key Performance Indicators (KPIs): 

• Number of satellite offices successfully established and operationalized.
• Growth in agency production from satellite office regions.
• Number of active agents recruited and supported.
• Agent productivity and retention levels.
• Growth in Bancassurance premium income.
• Number of partner engagements and training sessions conducted.
• Service turnaround time and stakeholder satisfaction.
• Achievement of annual business targets.

Qualifications:

• Bachelor’s degree in Insurance, Business Administration, Marketing or related field.
• Professional qualifications (ACII, IIK, COP or equivalent) will be an added advantage.
• Minimum 3–5 years’ experience in insurance sales, agency management, bancassurance, or business development.
• Strong relationship management and stakeholder engagement skills.
• Excellent communication and presentation skills.
• Good analytical and reporting skills.
• Ability to travel extensively and work independently.

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