Job Description The CNO will support implementation of the following strategic initiatives: Nursing Quality & Patient Safety: Strengthen nursing standards, bedside care, medication safety, infection prevention, handover compliance, documentation, and patient monitoring. SafeCare & Accreditation Readiness: Support achievement of SafeCare Level 4 certification and other quality standards through nursing audits, evidence filing, corrective actions, and staff sensitization. Nursing Workforce Productivity: Improve nursing staffing efficiency, rota planning, attendance, performance management, skills development, succession planning, and staff accountability. Patient Experience & Service Recovery: Improve patient satisfaction through effective communication, timely response to patient needs, complaint resolution, compassionate care, and structured patient feedback follow-up. Clinical Risk Reduction: Reduce adverse nursing-related events by strengthening incident reporting, escalation, clinical supervision, and corrective action implementation. Interdepartmental Coordination: Improve coordination between Nursing, Clinical Services, Pharmacy, Diagnostics, Operations, Finance, and Support Services to ensure seamless patient care delivery. Qualifications & Requirements Bachelor’s Degree in Nursing. Masters in Healthcare Management, Public Health, Strategic Management, Business Administration, or a related field (Mandatory) Valid registration and practicing license from the Nursing Council of Kenya. Minimum 7 years’ nursing experience, with at least 5 years in nursing leadership or hospital management. Strong understanding of nursing governance, patient safety, infection prevention and control, clinical audits, quality improvement, and hospital accreditation standards. Demonstrated ability to lead multidisciplinary teams, manage nursing operations, improve staff performance, and drive patient-centred care. Strong communication, leadership, decision-making, problem-solving, and stakeholder management skills. go to method of application »