Community Manager, West Africa
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Industry Internet / E-commerce Founded N / A Type Private Website https://www.binance.com/ Address
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Responsibilities
- Binance Angels program - Recruit, train, and manage Binance Angels (volunteer community program).
- Events & meetups - Organise and host online and offline community events, meetups, webinars, workshops, and educational sessions to drive engagement and brand awareness.
- Telegram/Discord moderation - Lead moderation of regional Telegram and Discord groups, including implementing bots, mini-games, and community campaigns.
- Partnerships & university outreach - Build partnerships with local crypto communities, student groups, and universities to expand Binance Academy reach.
- Content creation & localisation — Create, translate, and proofread community content in English and local languages for regional relevance.
- Platform expansion - Explore and introduce new community-friendly platforms to extend the local user base and brand awareness.
- Brand promotion & community support - Promote Binance's brand, products, and campaigns while providing high-quality community support.
- User acquisition through community - Turn community awareness into traders and traders into advocates via owned community channels.
- Feedback loop - Collect user insights, market trends, and community feedback and relay to internal Product, Growth, and Marketing teams.
Requirements
- Minimum 2–4 years in community management, event organisation, or related fields.
- Crypto and Binance enthusiast - actively uses Binance products (Spot, Margin, Futures, P2P, Earn) and understands crypto/blockchain terminology (DeFi, Web3, NFT).
- Experience curating content for social media platforms; Twitter, Telegram, Discord, Facebook, WhatsApp.
- Proven community or event management experience with strong ownership and emotional intelligence.
- Familiarity with Telegram moderation tools, bots, and community engagement campaigns.
- Strong analytical mindset (comfortable with data, dashboards, ROI tracking)
- Strong conflict resolution and communication skills with the ability to manage difficult conversations constructively.
- Ability to work flexible hours (crypto communities are active round the clock).
- Fluent English
- Deep understanding of the West African social media landscape and community behaviour.
Why Binance
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)