Key Responsibilities: Design and deliver high-impact training programs for collectors Build skills in negotiation, customer engagement, and ethical debt recovery Coach and mentor team leaders and agents on call quality and conversion Develop training modules on call handling, objection management, and debtor segmentation Ensure compliance with legal and regulatory frameworks Promote integrity, professionalism, and customer-centric collections Analyze performance data to improve training content Introduce best practices and innovation in collections strategy Support onboarding and continuous development programs Align training with business goals and portfolio performance What They Are Looking For: Bachelor’s degree in a business-related field At least 5 years’ experience in training Strong understanding of the loan recovery industry Excellent coaching, communication, and analytical skills