Customer Care and Debt Collection Agent Device Financing

WHAT YOU WILL DO Welcome calls to new customers Early-stage debt collection (reminders and follow-ups) Ongoing customer support through call, WhatsApp, and other channels Assist in onboarding and training new team members as the product scales Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution. Collaborate with the CRM teams to improve customer interaction flows WHAT YOU NEED Minimum 1 years' experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing Strong communication skills in English and Swahili Experience working with CRM tools and call center systems Ability to work independently, prioritize tasks, and thrive in a fast-paced environment Strong organizational skills and attention to detail ADDED ADVANTAGE: Experience supporting financing or credit-based products Background in launching or supporting new business units go to method of application »