Customer Care Executive

Job Summary Pearl Hospital is a Level 4 multi-specialty hospital in Laikipia County. Guided by our values of Quality, Efficiency, Professionalism, and Compassion, we are seeking for a Customer Care Executive who is responsible for providing high-quality front-line service to patients, visitors and clients by handling inquiries, complaints and service requests in a courteous, professional and compassionate manner in line with the hospital`s standards and values. Key Responsibilities Welcome patients and visitors warmly and assist them with inquiries, directions and service information. Handle patient concerns, complaints and feedback promptly and professionally. Ensure patients understand hospital procedures, services and waiting time. Manage incoming calls, emails and walk-in inquiries efficiently. Collect patient feedback and contribute to service improvement initiatives. Act as a liaison between patients and hospital departments to ensure smooth service delivery. Comply with hospital policies, customer care protocols and safety standards. Minimum Qualifications Diploma / Bachelors in Customer Service communication, Public Relations or equivalent related studies Previous experience in customer care or front office services in a hospital or a healthcare setting is an added advantage Computer Literate (MS Office and hospital information systems). Professional appearance and positive attitude Key Competencies Compassion and Empathy Strong communication skills Attention to detail Teamwork and Professionalism Time management and multitasking