About this role
Key responsibilities
Customer Support & Operational support
- Quotes and Pro-forma Invoice requests
- Sales order capturing or conversion.
- Changes to orders maintained.
- Weekly open order reports
- Providing full and concise feedback pro-actively
- Adhering to SLA’s and KPI’s per Kerry strategy
- Liaising with sites via cockpits on changes to orders or escalations
- OTIF management
- Build relationships with Key Account managers and sites to create a culture of inclusivity.
- Ensure we are adhering to business terms
- Apply knowledge of Inco-terms to all orders
- Understanding and following the export documentation requirement processes
- Understanding and applying country specific requirements i.e. IDF, LC
Communication
- Excellent communication and telephone skills, Should be fluent with French.
- Computer literacy - MS Office, Word, Excel, Internet Navigation. Ability to use ERP System preferably SAP and salesforce.
- Self-motivated and highly goal orientated.
- Attention to detail.
- Strong interpersonal skills.
- Ability to deal with conflict situations.
- Dynamic team Player
- Ability to work under pressure and follow through on tasks.
- Ability to take ownership and apply knowledge with confidence.
- Commitment to company vision, values, core philosophies and ethics
- Driving positivity and culture of teamwork
- Problem solving and decision making
- Analysis
- Judgement and Decision Making
- Reasoning
- Verbal and Written Communication (including Listening)
- Influencing and negotiation
- Professional and Technical Skills
Qualifications And Skills
- Minimum of 3 years’ experience within export administration environment.
- Working Knowledge of SAP Software Applications
- Preferable experience in Salesforce
- Experience in handling customer queries
- Understanding order to billing process
- Understanding of Incoterms, Letters of Credit and Import Declaration Forms
Skills
CommunicationExcelSales