Customer Experience Advocates-Ruaraka

Job Summary;

• Reporting to the Branch Team Leader, the position holder will manage customer relations and interactions through the various channels to ensure customer satisfaction.

 Key Responsibilities

• Deliver exceptional customer service across multiple channels.
• Build and maintain strong customer relationships.
• Support branch business development initiatives.
• Handle customer inquiries efficiently and professionally.

Minimum job requirements:

• Bachelor’s Degree in a Business-Related Field or its equivalent.
• Minimum 2 years’ experience in Customer Service.
• Good customer service, interpersonal and communication skills.
• Business Development acumen.

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