Customer Experience Manager
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Industry Healthcare / Medical Founded Nil Type Private Website valleyhospital.co.ke/ Address Westroad, Nakuru, Kenya
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Key Competencies
- Excellent verbal and written communication skills.
- Strong leadership, coaching, and team management abilities.
- High emotional intelligence, empathy, and professionalism.
- Strong problem-solving and conflict resolution skills.
- Ability to analyze patient feedback and implement service
- improvement strategies.
- Strong organizational and decision-making abilities.
- Ability to work collaboratively with multidisciplinary teams and external stakeholders.
Requirements
Minimum Qualifications
- Bachelor's Degree in Healthcare Management, Business Administration, Communications, or a related field.
- Minimum five (5) years’ relevant experience, with at least two (2) years in a leadership role in an organization of similar size.
- Strong understanding of customer service principles, patient engagement, and service recovery processes.
- Knowledge of hospital operations, patient care workflows, and healthcare compliance standards.