Customer Service Assistant
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Zuri Blooms is looking for a friendly, organized, and customer-focused individual to join our team as a About the Role You will be responsible for assisting customers, managing orders, responding to inquiries, and ensuring a smooth and pleasant customer experience across our online platforms. Key Responsibilities Respond to customer inquiries via WhatsApp, Instagram, phone, and email Assist customers with gift, flower orders and product recommendations Process and follow up on orders Handle customer concerns professionally and efficiently Coordinate with the operations team to ensure timely deliveries Maintain excellent customer experience standards Requirements Strong communication and interpersonal skills Good organizational and multitasking abilities Customer service experience is an added advantage Comfortable using social media and online communication platforms Attention to detail