Customer Service Coordinator
Never pay for any notarisation, certificate or assessment as part of any recruitment process.
When in doubt, contact us
Job Purpose: The purpose of this role is to provide efficient customer service and operational support across the Order-to-Cash process, ensuring accurate order processing, effective customer communication, timely issue resolution, and high levels of customer satisfaction while supporting overall business operations and service delivery targets. Key Responsibilities: Customer Service Telephony (Customer Communication) Customer Order to Cash Process (Local & Exports) Retail Order Pre-Planning (MPP/CSR) Ve Serve support Retail Automation & Consignment Stocking Maintenance of Customer Sites (Retail, Commercial & Lubes) Customer Master Data Management (MRD/MDG) Customer Complaints & Feedback Management (CSI) Card Centre & Customer Support Helpdesk, Business Support & Records Special Support to Key Customers Other duties and Support as requested. Knowledge, Skills & Qualifications: University Graduate Previous experience in Customer Service Fluency and Proficiency in English & Kiswahili Multi-tasking Problem solving Team player