Objective: Provide high-quality customer service by handling inquiries, resolving issues, and ensuring customer satisfaction through professional and efficient communication. Key Responsibilities: Manage customer interactions via calls, emails, and chats Provide accurate information about products and services Resolve customer issues and escalate when necessary Maintain proper records in the CRM system Follow up with customers to ensure resolution Adhere to scripts, quality standards, and company policies Meet performance KPIs and participate in training and team activities Requirements: Minimum 1 year experience in customer service or call center High school diploma (Bachelor’s degree is an advantage) Medical background is a plus Strong communication, problem-solving, and multitasking skills Proficiency in CRM systems and computer applications Ability to work under pressure with a customer-focused attitude