Customer Service Executive
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KEY DUTIES & RESPONSIBILITIES Receive and guide patients professionally, ensuring accurate and efficient registration Handle all inquiries (in-person & phone) with clarity, professionalism, and empathy Schedule, confirm, and coordinate imaging appointments to optimize workflow Actively manage patient flow, queues, and urgent cases in a busy setting Support billing processes, maintain accurate records, and uphold patient confidentiality REQUIRED SKILLS & QUALIFICATIONS Diploma in Customer Service, Business, Health Records, or related field Minimum 1-2 years' experience in a hospital or high-volume front office Strong communication and interpersonal skills Experience with healthcare software systems is an added advantage Highly organized, detail-oriented, and able to perform under pressure