Customer Service Executive
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Industry Consulting Founded N / A Type Private Website https://www.peoplelink.co.ke/ Address
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RESPONSIBILITIES
- Answer incoming calls and respond to customer inquiries promptly and professionally
- Make outbound calls for follow-ups, confirmations, or service-related communication
- Resolve customer complaints and escalate complex issues where necessary
- Adhere to call center scripts, policies, and service standards
- Maintain high levels of customer
- Excellent verbal communication skills
- Good listening and problem-solving abilities
- Basic computer skills and ability to use call center systems
- Ability to work under pressure and meet targets
- Prior call center or customer service experience is an added advantage satisfaction and call quality