Customer Service Representative

What We Are Looking For

• A strong appreciation for, or hands-on experience with, diverse fashion trends
• Experience working with any retail commerce platforms
• Familiarity with CRM, e.g., Gorgias and Gorgias AI, or any similar customer support software
• Experience using Shopify
• Proven experience providing email-based customer support
• Excellent written and verbal communication skills
• Strong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently
• Ability to work independently as well as collaborate effectively within a team environment
• Openness to feedback to ensure the delivery of a high-quality customer service experience
• Confidence in navigating the competitive fashion and e-commerce landscape
• Passion for staying up to date with fashion trends, fabrics, and production processes
• Polite, professional demeanor with excellent interpersonal skills
• Proactive mindset with the ability to think creatively and solve problems quickly
• Strong time management and organizational skills, with the ability to work independently
• Capacity to resolve 10–15 customer tickets per hour
• Proven track record of maintaining a minimum 90% quality score

Qualifications

• Equipment Requirements (bring your own device)
• Minimum 50 Mbps internet connection
• Minimum 8GB RAM - Intel i5 10th gen
• Quiet working environment
• Noise-canceling headset
• No desktops
• No Chromebook, no LINUX
• Only recruiting from KENYA

Benefits

• Performance has its benefits within our Reward and Recognition Program - Club 90.
• Work-life balance - No more commuting to work, you get back lost days, a lot of lost days.
• We provide an internet allowance to cater for connectivity requirements.