Digital Sales Social Media Executive - Furniture

Nexus Staffing Solutions is urgently recruiting on behalf of its client, a furniture retail store located along Ngong Road, for a confident, creative and results-driven Digital Sales & Social Media Executive.

The successful candidate will be responsible for driving furniture sales through both physical customer engagement and digital platforms, with a particular focus on TikTok marketing and social commerce.

The role requires an outgoing individual with excellent communication and persuasion skills, confidence in front of a camera and the ability to create engaging product content that attracts potential customers, generates enquiries and converts online interest into actual sales.

This is an exciting opportunity for a commercially minded individual who understands how to use social media to drive business growth.

Key Roles and Responsibilities

• Drive daily furniture sales through walk-in customers, telephone enquiries and online platforms.
• Manage and actively promote the store\'s products on TikTok and other relevant social media platforms.
• Create engaging short-form videos showcasing furniture products, features, designs, prices and promotions.
• Confidently appear in product videos, conduct product demonstrations and present promotional content.
• Respond promptly to customer enquiries, comments and direct messages across digital platforms.
• Convert online enquiries and social media engagement into actual sales.
• Follow up with prospective customers, provide product information and guide them through the purchasing process.
• Maintain strong customer relationships and deliver excellent customer service.
• Assist in developing and executing social media campaigns, promotions and product marketing initiatives.
• Monitor social media engagement, customer enquiries and sales generated through online platforms.
• Maintain updated product information and ensure accurate communication of prices, availability and product specifications.
• Work towards agreed sales targets and contribute to the store\'s overall revenue growth.

Requirements and Qualifications

• Diploma or Certificate in Sales, Marketing, Digital Marketing, Business Administration or a related field will be an added advantage.
• Previous experience in sales, retail marketing, digital marketing or customer service.
• Demonstrable understanding of TikTok and other social media platforms, particularly their use in product marketing and online selling.
• Ability to create engaging videos, product demonstrations and promotional content using a smartphone.
• Confident, outgoing and comfortable appearing in front of a camera.
• Excellent verbal and written communication skills.
• Strong interpersonal, persuasion, negotiation and customer engagement skills.
• Ability to convert customer enquiries into sales and follow up on prospective buyers.
• Basic content creation, photography and video-editing skills will be an added advantage.
• Self-driven, creative, organised and results-oriented.
• Ability to work independently and meet sales and marketing targets.