Direct Sales Agent - Narok
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Industry Consulting Founded 2003 Type Private Website http://cdl.co.ke/ Address Highway mall, 3rd Floor, Uhuru Highway. P.O. Box 19348-00202, Nairobi, Kenya.
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Job Description
- To market and sell Telecommunication products and services to all customers professionally. The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate.
Key Responsibilities
- Generate Sales – as per Targets – for Airtime, Acquisitions & Devices
- Monitor Telkom’s inventory and consignment stock for an accurate balance of inventory movements and physical stock daily
- Manage daily cash float and account for daily sales
- Support and implement the customer experience improvement strategies for increased sales
- Offer technical support to customers, especially on configuration of data devices
Principal Outputs for this role
- Revenue – Achieve set targets in Airtime, Routers, Handsets
- Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock &cash management/operational costs)
- Quality Acquisitions – in terms of FRA, ARPU
Telkom Brand NPS –
- Drive Customer Centrality -Ensure Growth in Retail Customer Satisfaction Index
- Ticketing Customer Escalations & Offering First Level Resolution
New Business Development –
- Looking for new leads & closing them,
- Document, Track, Manage, & Grow Individual Customer Database Portfolio
Requirements
- Diploma/Bachelor’s Degree in Business, Marketing or related field
- At least 1 year experience in sales