About this role
Job Description
- To market and sell telecommunication products and services to all customers in a professional manner. The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate.
Key Responsibilities
- Generate Sales – as per Targets – for Airtime, Acquistions &a Devices
- Monitor inventory and consignment stock for accurate balance of inventory movements and physical stock daily
- Manage daily cash float and account for daily sales
- Support and implement the customer experience improvement strategies for increased sales
- Offer technical support to customers especially on configuration of data devices
Principal Outputs for this role
- Revenue – Achieve set targets in Airtime, Routers, Handsets
- Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs)
- Quality Acquisitions – in terms of FRA, ARPU
- Telkom Brand NPS –
- Drive Customer Centricity -Ensure Growth in Retail Customer Satisfaction Index and
- Ticketing Customer Escalations & Offering First Level Resolution
- New Business Development –
- Looking for new leads & closing them,
- Document, Track, Manage, & Grow Individual Customer Database Portfolio
Requirements
- Diploma/Bachelor’s Degree in Business, Marketing or related field
- At least 1 year experience in sales
Competencies
Technical competencies:
- Marketing skills
- Product Knowledge
- Upselling and Cross selling
- Solution Oriented
- Customer relationship management.
Core competencies:
- Customer focus
- Networking and building partnerships
- Influencing and negotiating
- Analytical thinking
Leadership competencies:
- Strategic orientation
- Business Acumen
- Results orientation
- Developing self/others
Skills
CommunicationDataLeadershipMarketingSales