Documentation Team Lead Nairobi
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Industry Logistics and Transportation Founded 1990 Type Private Website https://airflo.nl/ Address Cargo Handling Area 2nd Freight Lane 19121-00501 Nairobi Kenya
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Description
- Plan and manage team schedules to ensure full coverage across all shifts.
- Monitor team productivity on a daily, weekly, and monthly basis across various documentation sections, with a focus on HAWB processing, ULD buildup, follow-ups on E-DOCs, DDT/SFDs, HCDs, C17s, PHYTOs, COEs, withdrawals, transfers, prior releases, and document dispatch.
- Coordinate with Operations to confirm shipment deliveries, plant health inspection status, and QC status, and prioritize tasks to ensure timely and efficient documentation processing.
- Oversee the accuracy of all shipment documentation throughout each stage from cargo acceptance, inspection, and approval, buildup, generation of HAWBs, manifesting, and generation of MAWBs.
- Verify that flight documentation (MAWBs, manifests, and weight dockets) matches the actual pallet/ULD weights, and communicate discrepancies with Operations, airlines, or GHAs to ensure timely resolution.
- Ensure all required payments are made promptly and recorded in C1 to prevent customs-related shipment delays.
- Maintain organized filing of documents by market, ensuring easy retrieval in case of client claims.
- Confirm the daily shipment numbers align with bookings in CW1 and raise concerns with B&P and OKAM if that is not the case.
- Validate that the documentation received corresponds with the operations' build-up progress, which in turn translates to smooth clearance at destinations.
- Promptly flag and communicate any discrepancies between documents and shipments to the appropriate stakeholders.
- Improve file turnaround times back to farms by allocating sufficient workforce for Blue Folders Management.
- Oversee effective document archiving and records management for compliance and traceability.
Requirements
- Experience communicating in diverse cultural or work environments preferred.
- Fluent in both written and spoken English and Kiswahili.
- Must be comfortable explaining complex technical & procedural requirements in straightforward language
- Degree in Export Documentation or any other related field.
- Possession of a higher National Diploma in IATA Forwarding and Customer Relations course will be an added advantage.
- Hands-on experience of at least 2 (two) years and above.
- Profound knowledge of MS-Office products (Word, Excel, Outlook).
- Experience with CargoWise or a similar TMS will be an advantage.