FB Supervisor
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Industry Hotels & Restaurants Founded 2013 Type Private Website https://www.hemingways-collection.com Address Karen Business Park, P.O. Box 146-00502, Nairobi
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KEY RESPONSIBILITIES
- Supervise dally restaurant and outlet operations.
- Ensure exceptional guest experiences and handle guest feedback professionally.
- Lead, train, coach, and motivate F&B team members
- Monitor service standards, outlet setup, cleanliness, and compliance with SOPs.
- Control costs, breakages, Inventory, and overtime while meeting budget targets.
- Manage reservations, seating arrangements, and outlet opening/closing procedures.
- Maintain health, safety, and bygiene standards.
REQUIREMENTS
Qualifications
- Diploma or Degree in Hospitality/Hotel Management or equivalent.
- HACCP, Train-the-Trainer or related certifications will be an added advantage.
Experience
- Five (5) years F&B experience in 5-star hotel, with at least 2 years in a supervisory role within a luxury hospitality environment.
- Experience working with diverse and multicultural teams
Skills
- Strong leadership and customer service skills.
- Knowledge of Micros POS systems.
- Basic financial and cost control knowledge.
- Good written & oral communication skills
- Proficiency in Microsoft Office