Field Service Technician - Irrigation
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Roles and Responsibilities
- Install, commission, troubleshoot, repair, service, test and maintain equipment and systems at customer sites.
- Diagnose faults systematically, identify root causes and implement corrective action.
- Verify equipment and system performance after repairs, maintenance or commissioning.
- Attend to service requests within agreed timelines and minimize repeat visits through effective first-time resolution.
- Prepare accurate service, maintenance, commissioning and inspection reports, including equipment condition, work performed, parts used, recommendations and customer sign-off.
- Capture field activities using the Company’s service management and digital field-service systems.
- Provide professional technical advice and explain faults, corrective actions, operating requirements and recommendations to customers.
- Identify and report additional repair, maintenance, replacement, upgrade and service opportunities.
- Coordinate or provide technical direction to assistants, subcontractors and other site personnel where required.
- Maintain and account for assigned tools, test equipment, spare parts, consumables and company vehicles.
- Comply with Company procedures, occupational health and safety requirements, environmental standards, warranty procedures and technical protocols.
- Work collaboratively with Sales, Projects, Service and other technical teams.
- Maintain positive customer relationships and represent the D&S brand professionally.
Qualifications and Experience
- A higher Diploma/Diploma in Water, Mechanical, Electrical Engineering, or an equivalent technical qualification from a recognised institution
- At least three (3) years’ relevant experience in irrigation, pumping systems or a related field-service environment.
- Practical experience in irrigation system installation, commissioning, maintenance and troubleshooting.
- Good understanding of irrigation pumping systems, filtration, valves, pipelines and control systems.
- Practical experience with drip, sprinkler, pop-up and other irrigation systems.
- Ability to diagnose and troubleshoot irrigation pumps, filters, valves, pipelines, control systems and associated equipment.
- Good understanding of hydraulics, flow, pressure, pump performance and irrigation system operation.
- A valid driving license and willingness to travel extensively for field assignments.
Critical Competencies
- Experience with fertigation and irrigation automation systems.
- Experience in solar-powered irrigation and pumping systems.
- EPRA Electrical C1/C2 or Solar T2/T3 qualification, or equivalent practical installation experience.
- Practical plumbing, pipework installation and hydraulic system skills.
- Experience with irrigation system performance assessment, optimization and preventive maintenance.