Food Beverage Supervisor
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POSITION SUMMARY
- To support the Head Food & Beverage Operations and service in delivering exceptional dining experiences across the resort. The role assists in supervising all Food & Beverage outlets and ensuring efficient operations, high service standards, guest satisfaction, and smooth day-to-day service delivery.
KEY RESPONSIBILITIES
The successful candidate will be responsible for:
- The successful candidate will be responsible for:
- Supervise daily restaurant operations and ensure smooth service delivery.
- Lead, schedule, and allocate duties to restaurant staff effectively.
- Maintain exceptional guest service and ensure prompt service recovery.
- Coordinate with Kitchen, Bar, Stewarding, Reservations, and other departments.
- Ensure restaurant setup, presentation, and cleanliness meet 5-star standards.
- Monitor service quality and ensure consistent operational standards.
- Manage VIP arrangements, special requests, and guest feedback.
- Promote restaurant offerings, promotions, and F&B revenue opportunities.
- Monitor stock levels and ensure timely ordering of restaurant supplies.
- Control operating equipment and minimize breakages, wastage, and losses.
- Ensure compliance with hygiene, health, safety, and sanitation standards.
- Conduct pre-shift briefings and maintain effective team communication.
- Train, coach, and mentor staff to achieve service excellence.
- Monitor staff performance, attendance, discipline, and professional conduct.
- Prepare operational reports and perform other duties assigned by management.
REQUIREMENTS
- Bachelor’s Degree/Diploma in Hotel Management, Hospitality, Business Administration, or a related field.
- Minimum 3 years’ supervisory experience in F&B Service, preferably in a 4- or 5-star hotel.
- Strong leadership, communication, and organizational skills.
- Good knowledge of cost and stock control.
- Flexible to work early and late shifts, weekends, and public holidays.
ESSENTIAL SKILLS
- Leadership & Team Management
- Communication & Interpersonal Skills
- Problem-Solving & Decision-Making
- Customer Service & Service Excellence