Front Desk Agent
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YOU NEED:
- Diploma or certificate in Hospitality, Front Office or a related field.
- At least 2 years' hotel front-office experience. Practical knowledge of Opera PMS.
- Strong communication and problem-solving skills.
- Understanding of reservations, billing and payments.
- Professional, organised and calm under pressure.
- Excellent grooming and telephone etiquette.
- Flexible to work shifts,weekends and public holidays.
- A strong fit with our brand values.
YOU WILL:
- Welcome guests and manage check-ins and check-outs
- Handle reservations, room allocations, payments and billing
- Respond to guest requests and resolve concerns promptly
- Maintain accurate guest and reservation records
- Coordinate with Housekeeping, Security and other departments
- Manage calls, emails, messages and shift handovers
- Promote hotel rooms, dining, events and services
- Protect guest information and maintain a welcoming reception area