Front Office Administrator
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Industry Consulting Founded 2018 Type Private Website http://ideon.co.ke/ Address Ideon Ltd.Silkwood Office Suite, 2nd Floor. Ngong Road
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REQUIREMENTS
- Diploma or Bachelor's degree in Business Administration, Customer Service, Marketing, Communication or a related field.
- Experience in front-office administration, customer service, telesales, sales or student recruitment is an added advantage.
- Excellent verbal and written communication skills.
- Strong telephone etiquette, interpersonal and persuasion skills.
- Proficiency in Microsoft Office, Google Workspace and CRM systems.
- Strong organisational and record-keeping skills.
- Ability to work with targets, follow up leads and meet deadlines.
- Professionalism, confidentiality and ability to work independently.
RESPONSIBILITIES
- Attend to prospective students, parents, visitors and customer inquiries.
- Handle telephone calls, WhatsApp messages and email inquiriesprofessionally.
- Capture and maintain accurate customer records in the company system.
- Make daily follow-up calls to prospective students and convert leads into enrolments.
- Guide prospects through consultations, onboarding, payments and document submission.
- Coordinate appointments and consultations with relevant departments.
- Prepare and submit daily activity and performance reports.
- Maintain a professional and welcoming front-office environment.
- Support outreach activities and student recruitment initiatives.