Job Description Guest Service Agent Be the first point of contact and greet guests with a warm welcome every time Provide efficient, friendly, and professional service to all guests Show efficiency in constantly striving to provide total customer satisfaction Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional Logging all guest requests to ensure they are met within established timeframes Positively handling guest complaints and escalating as required Securely storing and delivering guest luggage Participating in training and development programs to enhance skills and capabilities to increase the guest experience Assist with valet parking as required Qualifications Previous customer service experience, preferably in a Hotel environment An energetic, team-focused, and can-do attitude individual Ability to work independently and demonstrate initiative in a dynamic environment Enthusiasm to connect with guests and to hear their story Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone Self-motivated with a positive and professional attitude Knowledge of Opera PSM is a bonus Willingness and availability to work flexible hours, including mornings, nights, weekends, and holiday periods