General Manager - Grade KH Thirteen 13

MSU/ADM/KH/01/26
Requirements for Appointment:

• A Bachelor’s Degree in Hospitality Management or its equivalent from a recognized and accredited university with at least Twelve (12) years relevant cumulative work experience, Five (5) of which must have served at the Senior Management level at a reputable Hotel rated as Three (3) Stars and above;
• A Master’s degree in Hospitality Management or related area from a recognized Institution will give an added advantage;
• A solid understanding of financial management principles;
• Strong knowledge of Bar and entertainment industry;
• Must possess strong communication skills;
• Demonstrate outstanding leadership;
• Strategic thinking and problem solving abilities;
• Ability to work under minimal supervision and withstand work pressure;
• Should have skills in performance management and proficiency in computer applications;
• Ability and willingness to work flexible hours including weekends, holidays and late nights; and
• Conversant with the latest trends in the Hotel and Hospitality Management.

Duties and Responsibilities

• Planning and managing catering, accommodation and other Hotel Services;
• Development and implementation of Hotel Policies;
• Working closely with the Food and Beverage Department to ensure seamless coordination, monitor food quality and promptly address any issues to maintain high service standards;
• Preparing budgets and financial planning for the Hotel;
• Seek opportunities to maximize revenue for the Hotel;
• Ensure efficient and effective Hotel operational systems, processes and policies;
• Analyse data, anticipate challenges, and proactively implement strategies for operational efficiency and guest satisfaction;
• Ensure food safety and hygiene protocols are implemented and maintained in the food service areas;
• Maintenance, renovations, furnishings and improvement of Hotel’s Facilities and proper careand control of property, equipment and materials;
• Manage the Hotel’s Human Resource;
• Implement strategies to maximize profitability while maintaining high-quality standards;
• Support Management reporting, information flow and business processes and organization planning;
• Actively collaborate with the Sales and Marketing Department to identify revenue growth opportunities;
• Responsible for the preparation, presentation and subsequent achievement of the Hotel's
• Annual Operating Budget, Marketing & Sales Plan and Capital Budget;
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements;
• Support and promote marketing functions; and
• Performs any other duties assigned from time to time.