DUTIES AND RESPONSIBILITIES: Agency Leadership & Operational Management Provide day-to-day operational leadership of the agency with full accountability for performance, service delivery, and execution of the business plan Establish and enforce structured agency workflows covering listings, mandates, viewings, offers, and transaction closure to ensure consistency and professionalism across the business Safeguard the agency's reputation for trust and transparency by upholding the highest standards of client care, disclosure, and professional conduct Ensure full compliance with EARB requirements and all applicable regulatory and statutory obligations governing estate agency practice in Kenya Champion the adoption of AI-assisted tools and modern agency workflows to improve productivity, client experience, and market responsiveness Agent Recruitment, Development & Performance Management Recruit, onboard, develop, motivate, and retain a capable, incentive-based agent team, with clear evidence of people growing and staying under your leadership Set individual and collective sales targets, monitor performance through regular reviews, and implement structured coaching and performance improvement initiatives Design and manage commission and incentive structures that attract and hold high-performing agents Foster a culture of accountability, integrity, and continuous learning within the agency team Business Development & Client Relationship Management Develop and execute business development strategies targeting clients, developers, landlords, and corporate buyers across the Nairobi market Leverage an existing warm network of market relationships to generate revenue from the outset Maximize the agency's proprietary lead pipeline from its architectural partnership, converting project-stage leads into sales, rental, and management mandates Deepen relationships across the agency's four core segments, residential sales, rentals, diaspora clients, and developer off-plan to grow repeat and referral business Position the agency as an integrated property partner offering sales capability, property management, and advisory depth, rather than a listing service Revenue, Margin & Pipeline Oversight Own the agency's revenue, margin, and commission pipeline, driving consistent achievement of monthly, quarterly, and annual targets Maintain rigorous pipeline visibility from lead generation through to completed transaction and fee collection Balance growth ambitions with commercial prudence, cost discipline, and cash flow management Prepare and present regular performance reports to the directors, highlighting results, risks, and improvement opportunities Strategic Planning & Market Intelligence Participate in joint strategic planning with the directors, translating agreed strategy into operational plans and measurable outcomes Monitor market dynamics including, developer direct-selling trends, infrastructure-driven demand shifts, and diaspora investment flows and adapt the agency's positioning accordingly Identify growth opportunities in new segments, geographies, and service lines, and present data-driven recommendations to the directors KEY COMPETENCIES: Leadership & Team Building Business Development & Stakeholder Management Commercial Acumen & P&L Accountability Integrity, Trust & Professional Ethics Self-Direction & Entrepreneurial Drive Digital & AI Adaptability Requirements Minimum 8 years of verifiable experience in Nairobi real estate sales, property management, or agency operations with referable clients, completed transactions, and a name that is known and trusted in the market Bachelor's degree in Real Estate, Land Economics, Business, or a related field is an added advantage; EARB registration is desirable Demonstrated track record of building teams; recruiting, developing, motivating, and retaining agents or sales staff, not merely supervising them An active, warm network of clients, developers, landlords, or corporate buyers in the Nairobi property market, capable of generating revenue from the outset Prior experience running or co-running a business, or a senior role with clear P&L accountability Depth in one or more of the following segments: residential sales, rentals, diaspora clients, or developer off-plan An unimpeachable record of professional conduct, any history of undisclosed fees, client misrepresentation, or misaligned incentives is a disqualifier A respected standing within the Nairobi property community that clients and agents recognize Openness to learning and applying AI-assisted tools and modern agency workflows go to method of application »