Job Responsibilities

Strategic Leadership and Business Growth

• Offer strategic leadership and direction of the Bank's Amanah business in line with the Bank's overall strategic intentions and business plans.
• Grow the Islamic Banking client and revenue base through the formulation and marketing of appropriate Shari'ah-compliant financial solutions.
• Forecast, plan, implement, and monitor all Islamic Banking sales initiatives, manage expenditure within the set budget, and proactively address variances between budget and actual performance.

Client Relationship Management

• Proactively lead the acquisition and development of long-term client relationships within the market to achieve excellence in customer service and loyalty.
• Act as the primary point of contact for all main Islamic Banking clients, building effective cross-functional relationships within the Department/Bank to deliver effective service.
• Foster strong and robust relationships with all stakeholders of the Bank, including shareholders, customers, regulators, and the community at large.

Product Development and Innovation

• Ensure regular product innovation and delivery to the market to meet customer needs on a timely basis.
• Develop initiatives aimed at cost minimization within the department that also increase customer convenience and service standards.

Risk and Operations Management

• Oversee product and transactions management, incident management, problem management, change management, customer service management, and operational risk management within the department.
• Ensure credit risk management is maintained and the book at risk is kept at acceptable levels.
• Establish a management and communications structure with respective teams to ensure operational actions are executed at all times.

Reporting and Governance

• Ensure timely and accurate reporting for the Islamic Banking business.

Team Leadership and People Management

• Coach and mentor the team, adopting best practices in people and performance management in line with HR policies, with the aim of developing a high-performing team.

Key Performance Indicators

• Asset growth
• Quality and growth of Liabilities
• Quality of loan Book
• Insurance Business
• Customer Experience Scores
• Staff Engagement Scores

Other Requirements

Academic Qualifications and Certifications

• Bachelor's degree in Commerce, Business, Economics, or any other business-related field from a recognized institution. (Essential)
• An MBA qualification will be an added advantage. (Desirable)
• A professional qualification in Banking and Credit Management will be an added advantage. (Desirable)

Experience Requirements

• At least 10 years' experience in business development within the banking sector/financial industry.
• At least 5 years' experience in a management position, preferably within an Islamic Banking sales environment.
• Technical expertise and knowledge of bank products.
• Experience in service/relationship management.

Key Technical Skills

• Technical expertise and knowledge of bank products
• Experience in service/relationship management
• Project Management skills
• Excellent analytical & report writing skills

Leadership Competencies

• Excellent leadership, interpersonal & team management skills
• Customer focused — striking a solid balance between external and internal customer orientation

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