About this role
About the Role Reporting to the Group Director, Business Excellence, the Head of Technology Reliability oversees enterprise-wide operational service delivery, including Incident Management, Change Management, Service Desk, Monitoring, and 1st-Level Support. Key Responsibilities Enterprise Service Operations Ownership Incident Management Leadership Release & Change Management Governance Service Desk & 1st-Level Support Oversight In charge of Monitoring & Service Availability Lead Disaster Recovery & Business Continuity Service Performance & Reporting Service Transition Governance from Build to Run Align Service Operations with Enterprise Risk Management Mentor and develop a high-performance team Who We’re Looking For Qualifications Master’s degree in ICT or relevant degree Relevant Certifications in Digital Transformation, Technology Leadership, Project Management and Service Operations 10 – 12 years’ experience at a leadership level Key Competencies Strategic and design Thinking Stakeholder Engagement & collaboration, Vendor & Partner Management Customer-Centric Mindset Change Management, Project & Product Management Technology Fluency & Data literacy Team Leadership & Talent Development Business Process Re-engineering Cybersecurity & compliance awareness Communication & Presentation Problem Solving & Adaptability Financial Acumen & Business Case Development