About this role
For appointment to this grade, a candidate must have a Bachelors degree in any of the following fields: Hotel and Catering Management, Hotel and Hospitality Management, Hospitality and Tourism Management, Hotel and Restaurant Management or Hospitality Management from a university recognized in Kenya.
Duties and Responsibilities
This is an entry and training grade for this cadre. An officer at this level may be deployed either in the housekeeping, kitchen or in a service area. Duties and responsibilities at this level will include:
- Ensuring efficient and proper organization and Management of hospitality services;
- Carrying out on the job training of staff;
- Supervising staff;
- Monitoring staff performance;
- Ensuring conformity with set standards;
- Reviewing menus;
- Carrying out training need assessment yearly; and
- Ensuring use of standard operating procedures