Key Responsibilities Welcome and assist guests warmly and professionally. Handle guest check-ins and check-outs efficiently. Manage reservations, bookings, and cancellations. Answer phone calls and respond to guest inquiries promptly. Provide accurate information about hotel services and facilities. Handle guest complaints and escalate issues when necessary. Process payments and issue receipts. Maintain accurate guest records and reservation details. Ensure the reception area is clean and well organized. Coordinate with housekeeping and other departments for smooth operations. Qualifications & Requirements Certificate/Diploma in Front Office Operations, Hospitality Management, or related field. Previous experience in hospitality or customer service is an added advantage. Excellent communication and interpersonal skills. Strong customer service and problem-solving skills. Computer literacy and familiarity with reservation systems is an added advantage. Professional grooming and presentation. Ability to work under pressure and multitask.