Implant M/F

Mission Description To act as the on-site representative of the company at the customer's premises, ensuring seamless coordination of logistics operations, maintaining strong customer relationships, and driving operational efficiency and service excellence. Operations Coordination Manage day-to-day logistics activities at the customer site for the Sea Export of their products Coordinate with transporters, Delmonte warehouse teams& Operations teams, and AGL internal departments to ensure timely execution. Monitor shipment status and ensure adherence to agreed timelines and service levels. Handle documentation for outbound shipments, customs clearance, and compliance where applicable. Customer Interface Act as the primary point of contact between the customer and the AGL. Understand customer requirements and ensure alignment with operational execution. Provide regular updates on shipment status, delays, and exceptions. Address customer queries, complaints, and service issues promptly. Exception Handling & Problem Solving Identify operational issues and initiate corrective actions. Escalate critical issues to management in a timely manner. Work closely with stakeholders to resolve delays and service failures Compliance & Process Adherence Ensure all operations comply with regulatory requirements. Follow internal SOPs and maintain documentation for audits. Support continuous improvement initiatives in processes and efficiency. Reporting Prepare daily/weekly/monthly operational reports. Track KPIs such as delivery timelines, turnaround time, and service levels. Highlight risks, bottlenecks, and improvement opportunities. Profile Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field. Experience in customer-facing or implant roles is an advantage. Knowledge of customs procedures and regulatory requirements (preferred) 2 Years in logistics, freight forwarding, and supply chain operations go to method of application »