Job Description Provide ongoing Information, Communication & Technology (ICT) support. What you will do Configure new computers and provide routine maintenance of computers and other equipment for optimal performance. Train users on new technologies and orient new staff on how to use the email system, policies, SOPs and IT resources. Assist to carry out networking, setup switches and configure routers. Ensure staff data are safely backed up on OneDrive and SharePoint. Provide specifications for computers, printers, scanners, tablets and internet services as well as required confirmations during the procurement process. Daily server room monitoring to ensure all the equipment are running optimally. Keep an upto date inventory of IT items. Liaise with service providers to ensure achievement of service level agreements. Qualifications Bachelor’s Degree in Computer Science, Information Technology or Business and Information Technology. Other professional skills: Microsoft Certified Professional, A+, N+, CCNA or other recognized and current I.T certification. Proficient in Windows and Linux Operating Systems. Strong work ethics and attention to detail. Behavioural Competencies Excellent communication skills, both written and verbal. Good interpersonal and relationship building skills. Strong client delivery focus. Adaptable, managing change and ambiguity with ease. Focus on quality and risk. Problem solving ability. Good customer service skills. Diligent and quick learner.