About this role
Mission Description
Based in Nairobi and reporting to the Supervisor, the role exists to provide quality customer service and facilitate clearance of Airfreight Clients cargo . Specific tasks will be to :-
Handle the day-to- day operational relationship with the Client
- Receive orders from Clients (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued by Sales department
- Request for missing documentation and more detailed instructions, if necessary, from the Client.
- Inform the Client of the file processing progress in real time (standard or specific report, according to quotation)
Manage the file processing
- Update the Client and the IFFOS on the file processing progress and update the monitoring software on the status of each file
- Receive and open operation files on a daily basis.
- Share shipment status with Clients on a daily basis.
- Mitigate on disputes on behalf of Clients, i.e. drafting KPA waiver letters on additional charges
- Share loading, pre-alerts on a daily basis
- Share TEU projection with the transport team every month
- Update SPOT & way in real time.
- Ensure demurrage notification/recovery is done on receipt of shipping line detention invoice.
- Avail all files with disputes/issues to the immediate supervisor for action.
- Once shipment is cleared process, draft invoice and forward file for billing
- Alert/Inform Management
- Alert the Client in case of operational issues (potential or real) and escalate to the IFFOS the issues that you are unable to handle
Profile
- Diploma in Clearing and Forwarding or equivalent
- East Africa Freight Forwarding Practicing Certificate (EAFFPC) will be an added advantage
- Knowledge of Single Customs Territory
- 3 years of experience in Clearing & Forwarding or related fie
Skills
Customer ServiceSales