Technical Skills Solid knowledge of Windows environments Familiarity with ticketing systems Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs) Experience with Active Directory, user account management, and group policies Hardware troubleshooting (desktops, laptops, printers) Ability to work independently and as part of a team Basic cybersecurity awareness (antivirus, firewalls, phishing prevention) Qualifications Diploma or Bachelor's degree in Information Technology, Computer Science, or related field