IT Support -Midlevel

Role Overview We are seeking a mid-level IT Support Specialist to support ongoing IT integration and user environment management activities. The role will focus on maintaining productivity systems, managing user accounts, and supporting endpoint devices across a distributed workforce. The successful candidate will play a key role in ensuring seamless tool, account, and device transitions during an ongoing integration programme, while delivering reliable end-user support across business functions. Key Responsibilities IT Support & Service Delivery Provide L1/L2 technical support to end users across the organisation Diagnose and resolve issues related to hardware, software, and productivity tools Manage and prioritise support tickets in line with SLAs User & Identity Management Administer Google Workspace (user provisioning, access control, group management) Manage onboarding and offboarding processes Ensure appropriate access rights and security compliance Device & Endpoint Management Support and manage Windows and macOS laptops across remote teams Perform device setup, configuration, and troubleshooting Enforce endpoint policies via MDM tools (e.g., JumpCloud or similar platforms) Collaboration Tools Support Provide administration and support for Slack and other productivity tools Assist users with collaboration tool setup, permissions, and troubleshooting Deliver basic user training where required Integration & Migration Support Assist with IT system integrations and migrations, including: User account transfers Data migration tasks Tool consolidation activities Support validation and testing during integration phases Documentation & Process Improvement Maintain IT documentation (SOPs, knowledge base articles) Recommend improvements to support processes and tooling Contribute to a structured and scalable IT support environment Required Skills & Experience Technical Skills Strong experience in Google Workspace administration Proficiency in supporting Windows & macOS environments Exposure to MDM tools (e.g., JumpCloud or similar) Experience with Slack and cloud-based productivity tools Professional Experience 3–6 years’ experience in an IT Support / Helpdesk / Systems Support role Experience supporting remote or distributed teams Proven involvement in system integrations or migrations is highly desirable Education & Certifications Bachelor’s degree in IT, Computer Science, or related field Relevant certifications (advantageous): Google Workspace Administrator CompTIA A+ / Network+ ITIL Foundation Key Competencies Strong problem-solving and troubleshooting skills Excellent communication and user support skills Ability to work in a fast-paced, evolving environment High attention to detail and organisation Proactive and solution-oriented mindset