Minimum Requirements A Business-related Degree from a recognized University. Minimum of CPA Part 2 At least two (2) years’ experience in a similar position Qualification in credit management (CCP) and knowledge of Navision / proficiency in Ms Office with emphasis on Excel are an added advantage Duties & responsibilities Monitor repayment schedules and follow up with members to ensure adherence to agreedupon terms Contact delinquent members via phone, email or in person to discuss overdue loans. Negotiate repayment plans and arrangements tailored to members’ financial situations Maintain accurate and detailed records of all interactions with delinquent members Prepare and submit regular reports on recovery progress, including updates on outstanding debts, collections made and recovery rates Provide prompt and courteous assistance to members Address member inquiries related to loans recovery Co-ordinate with external debt collection agencies to escalate recovery efforts Ensure compliance with internal policies, procedures and regulatory requirements throughout the debt recovery process Identify and report potential risks or issues that may impact loan recovery operations Job Competencies Excellent communication and negotiation skills Basic understanding of credit recovery principles and practices Detail-oriented with a focus on accuracy Good interpersonal skills Ability to work with strict targets and deadlines go to method of application »