Mobile Alignment Services Manager
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Qualifications, Skills and Experience
- Diploma or Bachelor's degree in Business, Sales, Automotive Engineering or a related field.
- Minimum 3 years' experience in field team management or operations coordination.
- Proven track record in sales, customer engagement and closing service customers.
- Strong organisational and time-management skills with ability to manage multiple teams.
- Proficient with mobile apps and basic digital tools for reporting and communication.
- Developed key skills in commercial drive, team leadership, sales and business development, field operations coordination, customer relationship management, problem-solving, communication, and reporting.
- Possess technical knowledge of wheel alignment, suspension systems, and tyre wear patterns.
- Demonstrated ability to manage and enhance customer relationships and solve complex problems effectively.
- Valid class B driving licence.
Key Responsibilities
- Plan and assign daily schedules for 6 mobile alignment units and coordinate 12 field staff.
- Monitor deployment, attendance, team productivity and the target of 15 completed alignments per day.
- Coordinate mobile alignment operations, equipment utilization and daily reporting.
- Drive sales of wheel alignment services to tyre customers, fleet accounts and new clients.
- Develop new business opportunities and maintain strong customer relationships.
- Work with the Sales Director on revenue targets and sales pipeline progress.
- Present service proposals to fleet managers, transport managers and procurement officers.
- Ensure safety, service quality, customer satisfaction and accurate Budini system reporting.