Key Responsibilities: Monitor network, server, and infrastructure health using monitoring and alerting tools Administer and support network devices, including routers, switches, and firewalls Troubleshoot and resolve issues across LAN, WAN, wireless, VoIP, and transmission networks Respond to incidents, raise and track tickets, and ensure timely resolution within SLAs Perform root cause analysis (RCA) and implement preventive measures Act as a key escalation point for network and infrastructure incidents Review and execute remediation actions for SOC-identified security incidents (e.g., firewall rule updates, endpoint isolation via NAC) Support remediation of infrastructure vulnerabilities in coordination with system and application owners Support domain services (DNS, DHCP, authentication) and Network Access Control (NAC) systems Mobile Banking Cards Weightages & Profits Online Remittance channels Vehicle Bids GAB Mortgage Club Tariffs Assist in VoIP support, including IP telephony and call quality troubleshooting Execute approved changes, upgrades, and maintenance activities (including after-hours work where required) Maintain accurate documentation, including network diagrams, runbooks, and knowledge base articles Any other duties assigned by the supervisor Qualifications & Experience Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience) Minimum CCNA certification (or equivalent) required Additional certifications (advantage): CompTIA Network+, Security+, ITIL, or vendor-specific certifications 3–5 years’ experience in a NOC, network operations, or network support environment Technical Skills Strong knowledge of TCP/IP, routing, switching, VLANs, VPNs Hands-on experience with routers, switches, and firewalls Familiarity with Network Access Control (NAC) solutions Working knowledge of VoIP technologies (SIP, IP telephony) Understanding of Active Directory, DNS, and DHCP Experience with monitoring tools (e.g., SolarWinds, Nagios, Wireshark) Basic understanding of cybersecurity and incident response processes Key Competencies Strong troubleshooting and analytical skills Ability to work in a 24/7 shift environment Good communication and teamwork skills High attention to detail and documentation discipline Ability to manage multiple priorities under pressure Working Conditions Shift-based role (day/night/weekends) On-call support may be required High paced environment Performance Metrics Incident response and resolution (MTTR) Network uptime and availability Effectiveness of SOC incident remediation Timely closure of vulnerability remediation actions Quality and accuracy of documentation go to method of application »