Position overview: The role will be placed with a leading global security company that helps organizations manage and automate their security processes, identify risks, and improve visibility across their networks, applications, and cloud environments. They're headquartered in the US with a globally distributed engineering team. This role combines deployment, technical support, and client-facing work, giving you end-to-end exposure to real-world security environments. Responsibilities: Install and configure network security software for new clients and support deployments across cloud and on-prem environments. Manage demo environments and support customer onboarding and early usage. Troubleshoot customer issues end-to-end, including remote debugging and log analysis. Participate in customer calls to guide setup, resolve issues, and ensure successful adoption. Collaborate with cross-functional teams internally (Sales, Product, Delivery, Engineering). Document, escalate, and track issues to resolution. Contribute to internal knowledge and customer-facing technical content. Requirements: Must have: At least 2 years of hands-on experience in a Networking or Network Security role (e.g., IT Networking, IT support, Network Security Engineer, Network Engineer, Application Support, or similar). CCNA or similar certification (e.g. CompTIA, Huawei, etc.). Strong understanding of networking fundamentals, gained through university and/or professional experience (incl TCP/IP, HTTP, browser–server communication, firewall/security policies). Experience working with firewall policies from vendors such as Cisco, Fortinet, Palo Alto, or Check Point. Ability to communicate clearly and confidently, as this is a client-facing role. Ability to learn quickly and take initiative. You enjoy both technical problem-solving and working with people. Nice to have: Hands-on experience with Linux (setup, configuration, basic administration) and familiarity with Windows. Experience with at least one cloud platform (AWS, Azure, or GCP). Basic experience with Docker and Kubernetes (Pods, Services, Ingress). Understanding of web technologies (HTML, CSS, JavaScript). Awareness of common web vulnerabilities (e.g., XSS, SQL injection, and authentication issues). Familiarity with network analysis tools (e.g., Wireshark, Fiddler). Experience working with APIs (e.g., REST or GraphQL). Scripting experience (Python and/or Bash). Location: This is a full-time, remote role based in Kenya.