Key Responsibilities

• Support the Operations Manager with day-to-day logistics and export activities.
• Deliver, collect, verify, and process export documentation at JKIA, customs offices, airlines, banks, and other relevant locations.
• Travel to the farm when required to verify packing sheets, dispatch documentation, and resolve operational discrepancies.
• Track and update flight details, Airway Bills (AWBs), KEPHIS certificates, and other export documentation.
• Support coordination of flower dispatches from the farm to the airport.
• Assist in monitoring cold-chain processes and verify temperature records during transit.
• Follow up with airlines, clearing agents, transporters, and other logistics partners as directed.
• Maintain accurate records of operational activities, shipments, and documentation.
• Handle operational errands and urgent deliveries using company vehicles or motorcycles.
• Escalate delays, documentation issues, or other operational challenges to the Operations Manager promptly.
• Perform other operational duties as assigned by management.

Requirements & Qualifications

• Diploma or Certificate in Logistics, Supply Chain, Clearing & Forwarding, Agriculture, or a related field.
• At least 3 years of experience in logistics, flower farm operations, air freight, perishables, or a related operational environment.
• Previous experience supporting export or airport cargo operations is an added advantage.
• Valid Kenyan motorcycle riding licence is mandatory.
• Valid Kenyan driving licence is an added advantage.
• Good knowledge of Nairobi, JKIA, and surrounding areas.
• Good understanding of documentation and record-keeping.
• Strong attention to detail and ability to track multiple activities accurately.
• Ability to work under pressure and respond quickly to operational needs.
• Willingness to travel frequently between the office, farm, and airport.

Core Competencies

• Strong coordination and follow-through
• Attention to detail and accuracy
• Proactive and hands-on approach
• Good communication and interpersonal skills
• Ability to work independently with minimal supervision
• Reliability and accountability
• Ability to work in a fast-paced operational environment

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