Operations Manager

Key Skills & Qualifications:

• Education: Master’s in Business Administration (Strategic management, Operations Management, Supply chain management) or Engineering.
• Minimum 10 years’ experience in operations within manufacturing or logistics roles.
• Proven leadership in managing cross-functional teams.
• Proficiency in ERP/CRM systems, data analytics, and project management. Six Sigma/Kaizen/DMAIC certified,
• Lean Management (added advantage).
• Strong analytical, communication, and change management skills.

Job Description

• Serve as a strategic advisor to the Managing Director, aligning operational plans with companywide transformation goals and ensure frontline management.
• Lead implementation of cross-functional projects under the Strategic Execution & Transformation, ensuring milestones, timelines, and deliverables are tracked across all business units.
• Establish formal escalation paths for stalled actions and unresolved cross-departmental issues. Submit weekly and monthly operational summary reports to the MD and provide inputs into board-level strategic updates.
• Lead Weekly Operations Review (WOR) HODs meetings and ensure Daily Operations Review (DOR) cascading meetings are done and minutes recorded, filed and dashboards to track tasks to completion.
• Implement a matrix accountability framework across Factory, Depot, Transport, and Commercial teams, with clear KPIs and escalation mechanisms.
• Provide Leadership in marketing and brand management to successfully execute and manage marketing budget, maximize the ROI of all initiatives and maintain high accountability of budget.
• Departmental Team Management: Lead, mentor, and motivate a team of Sales Representatives to achieve individual and collective sales goals. Foster a collaborative and results-driven team environment.
• Oversee daily and weekly production planning in line with the Production SOP, coordinating shift schedules, material readiness, and preventive maintenance.
• Ensure 100?herence to KEBS and ISO quality standards, executing quality protocols and non-conformance reporting as outlined in the Production SOP.
• Lead monthly performance check-ins and quarterly appraisals in line with the HR Manual and the Commission & KPI SOP.
• Dispatch, Routing & Delivery - Oversee routing plans, fuel calculations, and delivery sequencing in line with the Routing SOP and Dispatch SOP.
• Lead operational response under the Crisis Management Policy, ensuring all incidents are assessed, escalated, and closed with documented resolutions.

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