Operations Manager

Responsibilities

• Provide strategic leadership over the entire Operations Division, chairing weekly division meetings and cascading executive priorities to team leaders.
• Drive company revenue and gross margin targets across retail branches and corporate sales channels while managing operational budgets.
• Oversee retail branch operations to achieve key performance indicators, including inventory shrinkage, product availability, customer satisfaction, and profitability targets.
• Lead the operational setup, cross-functional coordination, and 90- day performance stabilization for new store openings and network expansion.
• Ensure operational compliance with safety, health, food safety, environmental (NEMA), data protection, and other legal regulations.
• Manage, mentor, and evaluate direct reports (Heads of Function and Branch Managers), driving performance management and talent development.
• Prepare monthly commercial reports and contribute operational inputs to the annual budget and financial projections. 

Qualifications

• Bachelor's degree in Business Administration, Commerce, Retail Management, Supply Chain, Marketing, or a related field.
• Master's degree (MBA or equivalent) with a focu on general management, retail, or operations.
• Professional membership with a recognized bod (KIM, MSK, KISM, CIPS, or equivalent).
• Minimum 8 years of post-qualification experience, with at least 4 years in a senior leadership role.
• Preferred age bracket of 32 to 40 years.